As the manager of our client’s Customer Center, this provides an exceptional opportunity to manage a P&L, lead and develop a tight-knit team and act in an entrepreneurial fashion to create innovative customer solutions focused on driving customer satisfaction, all with the support and resources of a $13 billion corporation.

Job Purpose:

This position is responsible for driving the overall Customer Center mission. Includes leading and managing all positions within a center to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty in a geographic business area while adhering to company and legal policies and developing personnel.

Position Responsibilities:

• Generate Revenue through sale of industrial products, replacement components, and long-term service agreements.  Lead sales teams to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through utilization of effective sales management techniques. Visit with customers in conjunction with sales and service personnel.  Obtain market intelligence and develop strategy in gaining market/territory share.
• Effectively coach, counsel, train and develop all employees.  Drive continuous improvement through company performance management process.
• Establish a cost-disciplined culture within the customer center.  Maintain all expense budgets at or below established targets.  Oversee monitoring of inventory levels of products and components, timely receivables collection, and the control of working capital.
• Responsible for environmental, health and safety compliance.  Instill measurement and control systems to monitor and improve safety performance.  Provide training to all employees to ensure a safe and productive work environment.
• Earn Customer Loyalty by utilizing customer survey Information and lead generation process to ensure proper procedures/actions are in place to drive and continuously improve customer satisfaction. 
• Effectively interface with various regional and national cross-functional teams.

Skills/Qualifications:

• Bachelors Degree required; Engineering, Technical, Marketing or Business desired.
• Local travel to customers required; Company vehicle provided.
• Five years business experience required.  Previous sales, service, and leadership experience preferred.
• Previous P&L responsibility preferred.